Here you'll find some of my favorite work.
Helping deliver the highest customer satisfaction with a bank's Payment Protection Program in 2020, according to J.D. Power.
40% drop in call center volume? Yes please. Not just an overhaul of the most complex legal statement in home loans, but also a framework for future Capital One correspondence and billing statements.
Enterprise-level trends for equipment status, billing, data usage, and network performance online with data visualization and intelligent summaries.
